We cannot guarantee specific results for clients. Fat loss and muscle gain will vary with each individual. Influencing factors include age, gender, health conditions, hormone function, activity levels, stress, quality of sleep, body fat percentage, accuracy in tracking, exercise type, and commitment to coaching and following instructions.
No refunds will be given for either the Surge or Unstoppable programs.
No refunds will be given after 7 days have elapsed from the date of purchase for The Transformer Program.
For our purposes, Day 1 begins after you have registered and paid, either in full or in part, for The Transformer Program. Any money paid, either in full or in part, is non-refundable and non-transferable after seven days.
To request a full refund for The Transformer Program (minus the $150 administrative fee), please send an email to Support@AdeleFrizzell.com before midnight CST on Day 7. No explanation is required.
In case of surgery or serious injury or illness, we can freeze your account as long as proof is provided such as a doctor’s note. You are welcome to resume coaching on a different date, subject to availability. This means you may have to wait several months before a new spot becomes available.
To request an account freeze due to surgery, serious injury or illness, please email Support@AdeleFrizzell.com with details.
Call Cancellation/No show
If you do have to cancel or change a scheduled private coaching call, please provide a minimum of 24 hours notice. Cancellations with less than 24 hours notice will mean your call is forfeit and can’t be carried forward to another date. We understand things come up but a last-minute cancellation impacts multiple people’s schedules.
Group calls: the host will wait online for 15 minutes. If no one shows, the host will end the call. Group calls will only be rescheduled if the host is unable to attend at the regularly scheduled time.
Calling packages must be used within a 3-month period. Unused calls may not be carried forward. Any money paid, either in full or in part, is non-refundable and non-transferable.
Access to Program Materials
All program materials will be available for a 90-day period after a program ends. Because we are constantly updating our content, we cannot guarantee that links will work beyond this date.
If payment is declined, you will receive an email alerting you that you must bring your account up to date. If payment is not made within the next 3 business days, you will be withdrawn from the program without refund.
Office Hours/Customer service/Complaints
Please email Support@AdeleFrizzell.com with any non-health related questions or complaints. Office hours are 9-5, Monday to Friday, CST, not including holidays.
All emails will be answered by the end of the next business day.
All emails, lessons, and materials including webinars, images, and videos are copyright of Adele Frizzell LLC and not to be shared, forwarded, or repurposed in any form. This means they may not be reproduced or transmitted in any form whatsoever, electronic, or mechanical, including photocopying, recording, or by any informational storage or retrieval system without express written, dated and signed permission from Adele Frizzell LLC.
Adele Frizzell LLC and employees of Adele Frizzell LLC are not medical professionals. The information shared with you is not medical advice. No communications are to be construed as the advice, care, or treatment of a licensed professional, or as a substitute for such professional services.