No refunds will be given for coaching programs after seven days have elapsed from the start of the program. For our purposes, Day 1 begins when Lesson 1 is emailed to you from Adele Frizzell LLC. It is not based on when the email/lesson is claimed to have been received and/or opened. Any money paid, either in full or in part, is non-refundable and non-transferable after seven days.
To request a full refund (minus the $100 administrative fee), please send an email to Support@AdeleFrizzell.com before midnight CST on Day 7 of the program. No explanation is required.
In case of surgery or serious injury or illness, we can freeze your account as long as proof is provided such as a doctor’s note. You are welcome to resume coaching on a different date, subject to availability. This means you may have to wait 1-3 months before a new spot becomes available.
To request an account freeze due to surgery, serious injury or illness, please email Support@AdeleFrizzell.com with details.
Call Cancellation/No show
If you do have to cancel or change your scheduled coaching call, please provide a minimum of 24 hours notice. Cancellations with less than 24 hours notice will mean your call is forfeit and can’t be carried forward to another date. We understand things come up but a last-minute cancellation impacts multiple people’s schedules.
If payment is declined, you will receive an email alerting you that you must bring your account up to date. If payment is not made within the next three business days, you will be withdrawn from the program without refund.
Office Hours/Customer service/Complaints
Please email Support@AdeleFrizzell.com with any technical, non-coaching related questions or complaints. Office hours are 9-5, Monday to Friday, CST, not including holidays.
All emails will be answered by the end of the next business day.
All emails, lessons, and materials including webinars, images, and videos are copyright of Adele Frizzell LLC and not to be shared, forwarded, or repurposed in any form. This means they may not be reproduced or transmitted in any form whatsoever, electronic, or mechanical, including photocopying, recording, or by any informational storage or retrieval system without express written, dated and signed permission from Adele Frizzell LLC.
Adele Frizzell LLC and employees of Adele Frizzell LLC are not medical professionals. The information shared with you is not medical advice. No communications are to be construed as the advice, care, or treatment of a licensed professional, or as a substitute for such professional services.